Troubleshooting: Difference between revisions

Revision as of 09:13, 3 March 2023

There are a couple of things that we know can crash Delta V, which aren't in our reach:

At the top of the list, of course, are outdated drivers. Often a bug report circles around to outdated drivers, so check your drivers first, particularly video drivers. When running AMD cards, ensure that you have at least driver version 22.7.1 which contain significant performance enhancements.
Some AMD cards can't handle OpenGL if the video is tunneled through integrated GPU. If you can't launch the game at all with a "unsupported driver" message, check if your monitor is plugged in directly into your GPU.
Corrupted Windows files. Try to verify your system for corrupted files using the Windows System File Checker tool.
The Godot engine just doesn't like controllers that have over 22 buttons. You may have to disconnect a HOTAS or similar controller. Please verify that your system no longer detects the controller.
Some users have reported crashes while using OSD software. We have specific reports of crashes that are resolved when turning off "Riva Statistics Server" or disabling OSD components of ASUS's "GPU Tweak 2".
Nahimic OSD service is known to cause crashes when enabled.
NVIDIA Control Panel can be set up to override any setting the game makes and, in the case of dV and a few other games, freezes the display. Go to your NVIDIA Control Panel and in "Manage 3D settings" set "Let the 3D application decide".
The NVIDIA Control Panel setting for vertical sync is known to cause random crashes, it should also be set to "Let the application decide".
Usinv GSync, FreeSync or similar variable refresh rate montior will have unexpected effects with VSync option turned on, as the game will struggle to understand what is the actual refresh rate of your monitor. Disable VSync and use frame rate limit option instead.
GSync and FreeSync are reported to cause the game to flash occassionaly on some configurations. If you are experiencing game flashing darkened frames or static, try disabling them for this game.
Running Razer Cortex software in background was reported to cause worse performance.

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-Koder has always had a policy with Delta V that feature work never progresses while replicable bugs exist. Fixes always come first. But some bugs aren't within his power to address. Some are in the engine, some are in drivers, some are in particular applications and the way they interact with the engine or drivers.
+There are a couple of things that we know can crash Delta V, which aren't in our reach:
-So while there are few known causes for CTD that remain unresolved, there are a couple of things that we know can crash Delta V, which aren't in our reach.
+* At the top of the list, of course, are outdated drivers. Often a bug report circles around to outdated drivers, so check your drivers first, particularly video drivers. When running AMD cards, ensure that you have at least [https://www.amd.com/en/support/kb/release-notes/rn-rad-win-22-7-1 driver version 22.7.1] which contain significant performance enhancements.
-At the top of the list, of course, are outdated drivers. Often a bug report circles around to outdated drivers, so check your drivers first, particularly video drivers.
+*Some AMD cards can't handle OpenGL if the video is tunneled through integrated GPU. If you can't launch the game at all with a "unsupported driver" message, check if your monitor is plugged in directly into your GPU.
-The Godot engine just doesn't like controllers that have over 22 buttons. You may have to disconnect a HOTAS or similar controller. Please verify that your system no longer detects the controller.
+*Corrupted Windows files. Try to verify your system for corrupted files using the [https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e Windows System File Checker tool].
-Some users have reported crashes while using OSD software. We have specific reports of crashes that are resolved when turning off "Riva Statistics Server" or disabling OSD components of ASUS's "GPU Tweak 2".
+*The Godot engine just doesn't like controllers that have over 22 buttons. You may have to disconnect a HOTAS or similar controller. Please verify that your system no longer detects the controller.
-As always, we're interested in hearing about and fixing the problems you encounter. The best way to get our attention is in the #bug-reports channel on our discord.[discord.gg]
+*Some users have reported crashes while using OSD software. We have specific reports of crashes that are resolved when turning off "Riva Statistics Server" or disabling OSD components of ASUS's "GPU Tweak 2".
+*Nahimic OSD service is known to cause crashes when enabled.
-In #bug-reports, please read the pinned post, which will direct you to the location of your game files to submit with your issue. Please note that everything there is helpful. We ask for the whole directory because every file is of use. Your settings and saves help us duplicate your game and conditions, and many of the various log files all have different data about a single session.
+*NVIDIA Control Panel can be set up to override any setting the game makes and, in the case of dV and a few other games, freezes the display. Go to your NVIDIA Control Panel and in "Manage 3D settings" set "Let the 3D application decide".
+*The NVIDIA Control Panel setting for vertical sync is known to cause random crashes, it should also be set to "Let the application decide".
+*Usinv GSync, FreeSync or similar variable refresh rate montior will have unexpected effects with VSync option turned on, as the game will struggle to understand what is the actual refresh rate of your monitor. Disable VSync and use frame rate limit option instead.
+*GSync and FreeSync are reported to cause the game to flash occassionaly on some configurations. If you are experiencing game flashing darkened frames or static, try disabling them for this game.
+*Running Razer Cortex software in background was reported to cause worse performance.